Managed IT From Us, Compared to a Typical MSP
We do the same day-to-day work as any managed IT provider: monitoring, patching, backups and a help desk. What differs is how we are paid, what you keep, and the systems work we add on top. This page lays out each difference so you can compare us with whoever you use now.
The Work You'd Expect From Any MSP
A good managed service provider looks after this list, and so do we. If your current provider does it well, you already know what it is worth.
- Automated, continuous monitoring and scheduled patching of computers and servers
- A help desk from 9 AM to 5 PM, with a 30-minute target for remote response
- On-site visits within 24 hours when a fix needs someone in the room
- Microsoft 365 or Google Workspace administration
- Backups with an off-site copy, and restores we test
- Firewall, switches and WiFi kept updated, plus security basics on every device
- New starters set up and leavers closed out
- Calls to your internet provider, phone company and other vendors
Four Places We Work Differently
Many providers work the way we do on some of these. Ask yours where they stand on each one.
A Flat Fee in Size Bands
Most MSPs charge per user, per device or by the hour. Per-seat pricing raises the bill with every hire. We charge one monthly fee set by the size of the environment, and you'll know where the next band starts before you reach it.
Documentation and Admin Access You Keep
You hold the admin credentials and a written record of your devices, accounts and network. If you leave us, you take all of it with you, and the next provider starts from a full handover.
We Look for What to Remove
Once we know your setup, we point out subscriptions you pay for twice, steps your staff do by hand, and tools that don't share data. We can fix those with Odoo, integrations or custom software. That part is optional.
A Path to Owning Your Systems
We recommend moving your core tools onto a private server or hardware in your office, running software you own. We don't require it. Managed IT works the same either way.
How a Provider Is Paid Shapes the Work
Hourly support earns more when things break. Plenty of hourly providers do good work anyway, but the model gives nobody a reason to fix the cause.
With a flat fee, a problem that comes back costs us time and earns us nothing. So we look for the cause, write down the fix, and put prevention into the regular maintenance. Support during help desk hours is part of the fee. After-hours cover can be added to the agreement if you need it.
Questions to Ask Any Provider, Including Us
Per seat, per device, hourly or banded. Get the answer in writing, along with what counts as outside the agreement.
If only the provider can sign in to your accounts and equipment, leaving them becomes hard.
Until someone restores a backup, nobody knows it works. Ask for the date of the last test.
Ask to see the documentation. A new provider should be able to pick up your systems from it without starting over.
Price Us Against What You Pay Now
Thirty minutes on a call. We'll review your current setup, tell you what we would manage and what we would change, and send a written plan with the monthly fee.