Your IT Department, Without Hiring One
We monitor and patch your computers and servers, manage your cloud accounts, check your backups and run a help desk your staff can call. You keep the tools you have today. Nothing has to be rebuilt for us to start.
- Help desk 9 AM to 5 PM
- 30-minute target for remote response
- On site within 24 hours when needed
- Flat monthly fee by size band, not per seat
- Microsoft 365 and Google Workspace supported
Everything a Small Business Needs From IT
Monitoring and Patching
An RMM agent on every computer and server reports disk, memory, failed updates and offline machines to us. We install updates on a schedule and often fix problems before anyone notices them.
Help Desk
Your staff call us or open a ticket in the client portal. A person who knows your setup picks it up. Every request and its fix stays on record for you to look back on.
Cloud Accounts
We run Microsoft 365 or Google Workspace for you: new users, departures, licences, shared mailboxes, sign-in settings and the questions that come with them.
Backups You Can Restore
We back up your servers and cloud data with a copy kept off site, and we test restores. A backup nobody has restored from has not been proven to work.
Security Basics
Endpoint protection on every device, firewall updates, multi-factor sign-in on the accounts that matter, and old accounts closed the day someone leaves.
Network
Your firewall, switches and WiFi stay updated and monitored. When the internet is slow, we find out whether it's the provider or something inside your building.
New Starters and Leavers
We get laptops, accounts and access ready for new staff before day one, and take them back when someone leaves.
Vendor Calls
Internet provider, phone company, printer lease, software support line. We make those calls so you don't have to.
Documentation
A written record of your devices, accounts, network and how it all fits together. It belongs to you, and it stays current.
We Also Look for What to Remove
Once we know your setup, we'll point out the subscriptions you're paying for twice, the steps your staff do by hand, and the systems that don't talk to each other. Fixing those is optional. Knowing about them is part of the service.
A Flat Fee That Doesn't Grow With Every Hire
Most MSPs charge per user, so every new hire raises the bill. Our monthly fee steps in bands based on the size of the environment we manage. Roughly one to five people is the first band. You'll know where the next step sits before you get there.
We don't bill by the hour for support, so there's no reason for us to want your systems to break.
See What Managing Your Setup Would Look Like
Thirty minutes on a call. We'll ask what you run and what goes wrong, and send you a written plan with the monthly fee.